Customer Care Excellence

Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of products and services. You need a top notch customer services system in place, and Customer Care Excellence will enable you to achieve just that. In clear, practical language, this book takes you through how you can develop and sustain a customer-service focus within your company. Emphasizing both strategic and practical aspects of customer care, Customer Care Excellence explains how gaining customer commitment and motivating employees to deliver an excellent service at all your company's touch points can ensure successful results and satisfied customers. This new edition also includes new material on how online technology has affected customer service and employee and customer engagement, illustrated with new examples from Tesco, John Lewis and eBay.

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  • Author : Sarah Cook
  • Publisher : Kogan Page Publishers
  • Pages : 280 pages
  • ISBN : 0749450665
  • Rating : 5/5 from 1 reviews
CLICK HERE TO GET THIS BOOKCustomer Care Excellence

Customer Care Excellence

Customer Care Excellence
  • Author : Sarah Cook
  • Publisher : Kogan Page Publishers
  • Release : 20 May 2022
GET THIS BOOKCustomer Care Excellence

Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of products and services. You need a top notch customer services system in place, and Customer Care Excellence will enable you to achieve just that. In clear, practical language, this book takes you through how you can develop and sustain a customer-service focus within your company. Emphasizing both strategic and practical aspects of customer care,

Customer Care

Customer Care
  • Author : Frances Bee,Roland Bee
  • Publisher : CIPD Publishing
  • Release : 20 May 1999
GET THIS BOOKCustomer Care

This guide to customer care includes the following topics: focusing on your customers and the services you provide - both internal and external; identifying your real customer needs and how best to meet them; finding out what customers actually think of your service or product; improving communication with your customers - face-to-face, on the telephone or in writing; and turning complaints into opportunities to impress.

Effective Customer Care

Effective Customer Care
  • Author : Pat Wellington
  • Publisher : Kogan Page Publishers
  • Release : 03 June 2010
GET THIS BOOKEffective Customer Care

Effective Customer Care is an essential guide to creating excellent customer service that will not only satisfy your customers and prompt orders, but also cement customer relationships and develop loyalty... and thus increase profits. You will find out what really goes through a customer's mind when they look to purchase a product or service, and what might turn them away without you even realising it. If you have to handle complaints or problem solve you will be shown a robust

Customer Care

Customer Care
  • Author : Pat Gannon-Leary,Michael McCarthy
  • Publisher : Elsevier
  • Release : 15 March 2010
GET THIS BOOKCustomer Care

Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff. Dual use – reference work and/or training manual Potential as a text book Applicable to a wider context than LIS – could be used for

Customer Care: A New Business Discipline

Customer Care: A New Business Discipline
  • Author : Atton Institute
  • Publisher : CreateSpace
  • Release : 26 April 2018
GET THIS BOOKCustomer Care: A New Business Discipline

Customer service is one of the most important aspects of running a business. This book from the Atton Institute has the answers to a number of relevant questions such as “What should and should not be done when working with clients,” “How to correctly react to changes and innovations,” “How to improve the level of customer service & satisfaction,” etc. The main objective of this book is to help you to organize your work in such a way that you are

The Psychology of Customer Care

The Psychology of Customer Care
  • Author : J. Lynch
  • Publisher : Springer
  • Release : 20 January 1992
GET THIS BOOKThe Psychology of Customer Care

This book breaks new ground on customer care. Drawing on the author's international experience and research, it provides new insights into helping customers make the best use of their time when dealing with YOUR organisation. Guidance is given on 'time shaping' for optimum customer satisfaction. Critical time care factors for industries as diverse as banks, airlines, hotels, supermarkets, are defined together with many tips on how to steal a march on competitors by this revolutionary and practical approach to customer

Who Killed Customer Care?

Who Killed Customer Care?
  • Author : Ken Welsh
  • Publisher : PartridgeIndia
  • Release : 29 November 2013
GET THIS BOOKWho Killed Customer Care?

Entrepreneur and Customer Service Guru Redman Folgate is mysteriously found dead in his mountain retreat. Has been journalist Rock Hardstuff is coincidentally on the scene and decides to solve the murder to redeem his career. Rock must weave his way through a myriad of bizarre characters before he can solve the Who Dunnit with a How Dunnit and so much more. Who Killed Customer Care? uses a comedy murder mystery allegory to explain the secrets of Customer and Client Communication.

Customer Care & Feeding

Customer Care & Feeding
  • Author : Caroline Perkins
  • Publisher : Xlibris Corporation
  • Release : 17 September 2010
GET THIS BOOKCustomer Care & Feeding

Customer Care & Feeding is a system of selling for business-to-business sales reps who want to grow their careers and increase their income. The CC&F system is based on the concept that if sales reps help their customers be profitable and only work with customers that they can help be profitable then profitability for the reps and for the reps companies will follow. The book is filled with examples and tips from successful sales professionals in the foodservice distribution industry,

Consumer Affairs and Customer Care

Consumer Affairs and Customer Care
  • Author : Sri Ram Khanna,Savita Hanspal
  • Publisher : Prowess Publishing
  • Release : 21 September 2020
GET THIS BOOKConsumer Affairs and Customer Care

The subject of this book explains the social framework of consumer rights and legal framework of protecting consumer rights that has evolved in India over the last three decades. It also explains the momentous changes in Indian consumer markets over this period as a result of economic liberalisation and provides an understanding of the problems consumers face in markets and the consumer detriment there from. It analyses the buying behavior of consumers as well as the phenomena of consumer complaints

Customer Care in Healthcare Guidebook

Customer Care in Healthcare Guidebook
  • Author : Daniel Farb
  • Publisher : UniversityOfHealthCare
  • Release : 20 May 2022
GET THIS BOOKCustomer Care in Healthcare Guidebook

The Customer Care in Healthcare Guidebook the perfect way to learn about the human side of healthcare in an interesting and conversational manner. It combines 4 Customer Care in Healthcare titles into one package. Titles included are Reorganizing for Customer and Patient Care, Customer and Patient Care, Provider Patient Relationships, and Handling Difficult People. They focus on teaching a technique or idea followed by reinforcement and application via questions and answers. This is an excellent tool to increase an organization's commitment

Successful Customer Care in a Week: Teach Yourself

Successful Customer Care in a Week: Teach Yourself
  • Author : Di McLanachan
  • Publisher : Teach Yourself
  • Release : 13 July 2012
GET THIS BOOKSuccessful Customer Care in a Week: Teach Yourself

The ability to look after your customers is crucial to anyone who wants to advance their career. Written by Di McLanachan, a leading expert on customer care as both a coach and a practitioner, this book quickly teaches you the insider secrets you need to know to in order to keep your customers happy and coming back. The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points, and at the end there

Kusta'ma Kare

Kusta'ma Kare
  • Author : Olhalley
  • Publisher : Xlibris Corporation
  • Release : 01 February 2007
GET THIS BOOKKusta'ma Kare

Kusta'ma Kare The journey Kusta'ma Kare pronounced (Customer Care) tells the fascinating story of a woman who attempts to change society by launching the world's largest call centers named Kusta'ma Kare. With services ranging from water, gas, electric and communications. Her goal is to drive customer service in every area of our lives and to bring back the simple pleasantries and mutual respect for each other as humans, regardless of race, nationality or social status. However, the main protagonist's vision

Customer Service Essentials

Customer Service Essentials
  • Author : Robert E. Hinson,Ogechi Adeola,Kojo Oppong Nkrumah,Charles Agyinasare,Kwame Adom,Abednego Feehi Okoe Amartey
  • Publisher : IAP
  • Release : 01 August 2019
GET THIS BOOKCustomer Service Essentials

Customer Service Essentials is a must-read and a definitive source of information on effective management of customer service in Africa and beyond. Leveraging on unique concepts and practices developed in the field of customer service management, this book uses case studies and vignettes to reinforce learnings, drawing parallels to real life experiences. The book is a valuable resource for individuals and organizations, in the quest to achieve excellent customer service, increased productivity and enhanced employee satisfaction. It explores the practical

CUSTOMER SERVICE

CUSTOMER SERVICE
  • Author : Emmanuel Danstan Chinunda
  • Publisher : Xlibris Corporation
  • Release : 29 November 2013
GET THIS BOOKCUSTOMER SERVICE

Customer Service: The Kingpin of Business Success in Africa is a must read as it communicates how the power of customer service can revolutionise business on the African continent. The book uses proverbs and wise sayings to captivate the reader into action. The book captures both the African and Western experience to position the reader as a global player in the world of customer service. The book is a change agent and provides a platform how customer service can transform