Managing Your Library and its Quality

This book, divided into two parts, provides an introduction to the quality management issues and gives a general overview to the use of ISO 9001 in the library environment. The second part presents the main features of ISO 9001:2008 with practical comments and examples on how to implement its clauses in libraries. Whether in the public or in the private sector, libraries can be seen as service organisations: they act in very dynamic environments where users are increasingly demanding new types of services. Thus the adoption of a quality management system helps each library in meeting the needs of the customers. This book covers some key ideas about how to approach the ISO 9001 standard in library terms, or any other information service unit. Managing Your Library and its Quality offers not only a useful approach to quality but it is also an excellent guide on how to manage knowledge within organisations and, a priori, thus should be utilised by the information professional. Helps guide the implementation of a quality management system using ISO 9001, a standard widely and successfully used already in all types of organisations around the world Translates the ISO 9001 standard to the terms and language used within the libraries Presents a systematic approach to the quality management in libraries

Produk Detail:

  • Author : Núria Balagué
  • Publisher : Elsevier
  • Pages : 230 pages
  • ISBN : 1780632797
  • Rating : 4/5 from 21 reviews
CLICK HERE TO GET THIS BOOKManaging Your Library and its Quality

Managing Your Library and its Quality

Managing Your Library and its Quality
  • Author : Núria Balagué,Jarmo Saarti
  • Publisher : Elsevier
  • Release : 22 August 2011
GET THIS BOOKManaging Your Library and its Quality

This book, divided into two parts, provides an introduction to the quality management issues and gives a general overview to the use of ISO 9001 in the library environment. The second part presents the main features of ISO 9001:2008 with practical comments and examples on how to implement its clauses in libraries. Whether in the public or in the private sector, libraries can be seen as service organisations: they act in very dynamic environments where users are increasingly demanding new types of

Quality and the Academic Library

Quality and the Academic Library
  • Author : Jeremy Atkinson
  • Publisher : Chandos Publishing
  • Release : 24 February 2016
GET THIS BOOKQuality and the Academic Library

Quality and the Academic Library: Reviewing, Assessing and Enhancing Service Provision provides an in-depth review and analysis of quality management and service quality in academic libraries. All aspects of quality are considered in the book, including quality assessment, quality review, and quality enhancement. An overview of quality management and service quality concepts, principles, and methods leads to a detailed consideration of how they have been applied in universities and their libraries. A case study approach is used with different perspectives

Managing Project Quality

Managing Project Quality
  • Author : Timothy J. Kloppenborg PhD,Joseph A. Petrick PhD, SPHR
  • Publisher : Berrett-Koehler Publishers
  • Release : 01 February 2002
GET THIS BOOKManaging Project Quality

Make breakthroughs in project quality by combining project management with quality management - this books shows you how. Guiding you from project initiation through closure, the book provides a detailed stage-specific flowchart of activities correlated with appropriate tools to give you new power to meet customer expectations and institutionalize project quality.

Challenges of Managing Information Quality in Service Organizations

Challenges of Managing Information Quality in Service Organizations
  • Author : Al-Hakim, Latif
  • Publisher : IGI Global
  • Release : 30 September 2006
GET THIS BOOKChallenges of Managing Information Quality in Service Organizations

"Incorrect and misleading information associated with an enterprise's production and service jeopardize both customer relationships and customer satisfaction, and ultimately have a negative effect on revenue. This book provides insight and support for academic professionals as well as for practitioners concerned with the management of information"--Provided by publisher.

Managing Quality

Managing Quality
  • Author : Barrie G. Dale,David Bamford,Ton van der Wiele
  • Publisher : John Wiley & Sons
  • Release : 21 June 2016
GET THIS BOOKManaging Quality

An essential quality management resource for students and practitioners alike—now in its sixth edition This popular and highly successful text on Quality Management has been fully revised and updated to reflect recent developments in the field. New to the Sixth Edition is timely coverage of agile development, emerging markets, product research, evidence based decision-making, and quality control. Some of the material has been re-ordered and changes to terminology have been made to bring the book completely up to date.

Assessing Service Quality

Assessing Service Quality
  • Author : Peter Hernon,Ellen Altman
  • Publisher : American Library Association
  • Release : 01 January 2010
GET THIS BOOKAssessing Service Quality

If libraries are to succeed, they must see themselves in competition with other institutions and sources of information--especially the Web--and make customers feel welcome and valued. This classic book is brought fully up to date as Peter Hernon and Ellen Altman integrate the use of technology into the customer experience. They offer solid, practical ideas for developing a customer service plan that meets the library's customer-focused mission, vision, and goals, and challenge librarians to think about customer service in new

Managing Your Library Construction Project

Managing Your Library Construction Project
  • Author : Richard Charles McCarthy
  • Publisher : American Library Association
  • Release : 13 April 2021
GET THIS BOOKManaging Your Library Construction Project

Library building projects leave a legacy for decades, with one chance to get it right. Those with access to a trustworthy expert who can explain the process in step-by-step terms will have the best chance to make their projects succeed. Expert author McCarthy is an architect with in-depth expertise in building libraries as well as an 18-year veteran library trustee. This authoritative overview is filled with practical advice to understand key relationships and manage a complex process. Checklists and sample

Managing Your School Library and Information Service

Managing Your School Library and Information Service
  • Author : Anthony Tilke
  • Publisher : Library Assn Pub Limited
  • Release : 13 April 2021
GET THIS BOOKManaging Your School Library and Information Service

Focusing on the library as an intrinsic part of the secondary or high school, this practical handbook provides the school librarian with the skills, knowledge and competencies that are needed to make a school library effective in the 21st century. The school's organization and current learning and curriculum matters are seen as equally important to the technical aspects of a school librarian's role. Linking all of these issues is management, either for a single-person unit or an organization with a

A Guide to the Project Management Body of Knowledge (PMBOK(R) Guide-Sixth Edition / Agile Practice Guide Bundle (HINDI)

A Guide to the Project Management Body of Knowledge (PMBOK(R) Guide-Sixth Edition / Agile Practice Guide Bundle (HINDI)
  • Author : Project Management Institute
  • Publisher : Project Management Institute
  • Release : 05 August 2019
GET THIS BOOKA Guide to the Project Management Body of Knowledge (PMBOK(R) Guide-Sixth Edition / Agile Practice Guide Bundle (HINDI)

To support the broadening spectrum of project delivery approaches, PMI is offering A Guide to the Project Management Body of Knowledge (PMBOK® Guide) – Sixth Edition as a bundle with its latest, the Agile Practice Guide. The PMBOK® Guide – Sixth Edition now contains detailed information about agile; while the Agile Practice Guide, created in partnership with Agile Alliance®, serves as a bridge to connect waterfall and agile. Together they are a powerful tool for project managers. The PMBOK® Guide – Sixth Edition –