Managing Your Library and its Quality

This book, divided into two parts, provides an introduction to the quality management issues and gives a general overview to the use of ISO 9001 in the library environment. The second part presents the main features of ISO 9001:2008 with practical comments and examples on how to implement its clauses in libraries. Whether in the public or in the private sector, libraries can be seen as service organisations: they act in very dynamic environments where users are increasingly demanding new types of services. Thus the adoption of a quality management system helps each library in meeting the needs of the customers. This book covers some key ideas about how to approach the ISO 9001 standard in library terms, or any other information service unit. Managing Your Library and its Quality offers not only a useful approach to quality but it is also an excellent guide on how to manage knowledge within organisations and, a priori, thus should be utilised by the information professional. Helps guide the implementation of a quality management system using ISO 9001, a standard widely and successfully used already in all types of organisations around the world Translates the ISO 9001 standard to the terms and language used within the libraries Presents a systematic approach to the quality management in libraries

Produk Detail:

  • Author : Núria Balagué
  • Publisher : Elsevier
  • Pages : 230 pages
  • ISBN : 1780632797
  • Rating : 4/5 from 21 reviews
CLICK HERE TO GET THIS BOOKManaging Your Library and its Quality

Managing Your Library and its Quality

Managing Your Library and its Quality
  • Author : Núria Balagué,Jarmo Saarti
  • Publisher : Elsevier
  • Release : 22 August 2011
GET THIS BOOKManaging Your Library and its Quality

This book, divided into two parts, provides an introduction to the quality management issues and gives a general overview to the use of ISO 9001 in the library environment. The second part presents the main features of ISO 9001:2008 with practical comments and examples on how to implement its clauses in libraries. Whether in the public or in the private sector, libraries can be seen as service organisations: they act in very dynamic environments where users are increasingly demanding new types of

Managing Your Library and Its Quality

Managing Your Library and Its Quality
  • Author : Núria Balagué,Jarmo Saarti
  • Publisher : Unknown Publisher
  • Release : 14 August 2022
GET THIS BOOKManaging Your Library and Its Quality

This book, divided into two parts, provides an introduction to the quality management issues and gives a general overview to the use of ISO 9001 in the library environment. The second part presents the main features of ISO 9001:2008 with practical comments and examples on how to implement its clauses in libraries. Whether in the public or in the private sector, libraries can be seen as service organisations: they act in very dynamic environments where users are increasingly demanding new types of

Quality and the Academic Library

Quality and the Academic Library
  • Author : Jeremy Atkinson
  • Publisher : Chandos Publishing
  • Release : 24 February 2016
GET THIS BOOKQuality and the Academic Library

Quality and the Academic Library: Reviewing, Assessing and Enhancing Service Provision provides an in-depth review and analysis of quality management and service quality in academic libraries. All aspects of quality are considered in the book, including quality assessment, quality review, and quality enhancement. An overview of quality management and service quality concepts, principles, and methods leads to a detailed consideration of how they have been applied in universities and their libraries. A case study approach is used with different perspectives

Integrating Total Quality Management in a Library Setting

Integrating Total Quality Management in a Library Setting
  • Author : Susan Jurow,Susan Barnard
  • Publisher : Routledge
  • Release : 15 April 2013
GET THIS BOOKIntegrating Total Quality Management in a Library Setting

Improve the delivery of library services by implementing total quality management (TQM), a system of continuous improvement employing participative management and centered on the needs of customers. Although TQM was originally designed for and successfully applied in business and manufacturing settings, this groundbreaking volume introduces strategies for translating TQM principles from the profit-based manufacturing sector to the library setting. Integrating Total Quality Management in a Library Setting shows librarians how to improve library services by implementing strategies such as employee

The Quality Library

The Quality Library
  • Author : Sara Laughlin,Ray Wilson
  • Publisher : ALA Editions
  • Release : 15 April 2008
GET THIS BOOKThe Quality Library

Based on more than 50 years of author expertise in organizational improvement, The Quality Library offers a methodology to pinpoint trouble areas and improve processes.

The Quality Infrastructure

The Quality Infrastructure
  • Author : Sarah Anne Murphy
  • Publisher : American Library Association
  • Release : 04 November 2013
GET THIS BOOKThe Quality Infrastructure

Summarizing specific tools for measuring service quality alongside tips for using these tools most effectively, this book helps libraries of all kinds take a programmatic approach to measuring, analyzing, and improving library services.

Mergers and Alliances

Mergers and Alliances
  • Author : Anne Woodsworth,W. David Penniman
  • Publisher : Emerald Group Publishing
  • Release : 26 June 2013
GET THIS BOOKMergers and Alliances

Volume 36 of Advances in Librarianship seeks to provide a broad review of the factors that lead to mergers and other alliances, the methods used to ensure effective and successful collaborations, and descriptions of the factors which contributed to less successful efforts at consolidation.

Information Literacy in the Workplace

Information Literacy in the Workplace
  • Author : Serap Kurbanoğlu,Joumana Boustany,Sonja Špiranec,Esther Grassian,Diane Mizrachi,Loriene Roy
  • Publisher : Springer
  • Release : 25 January 2018
GET THIS BOOKInformation Literacy in the Workplace

This book constitutes the refereed post-conference proceedings of the 5th European Conference on Information Literacy, ECIL 2017, held in Saint Malo, France, in September 2017. The 84 revised papers included in this volume were carefully reviewed and selected from 358 submissions. The papers cover a wide range of topics in the field of information literacy and focus on information literacy in the workplace. They are organized in the following topical sections: workplace information literacy, employibility and career readiness; data literacy and research data management;

Quality Management for Information and Library Managers

Quality Management for Information and Library Managers
  • Author : Peter Brophy,Kate Coulling
  • Publisher : Gower Publishing Company
  • Release : 14 August 1996
GET THIS BOOKQuality Management for Information and Library Managers

This book introduces the concepts of quality management to information and library managers and those in related service industries and suggests how the strengths of the quality movement can be harnessed by those working in the sector. The first part examines how quality management has developed in other areas with particular reference to services, and shows how Total Quality Management can contribute to improved performance and effectiveness. In the second part, quality management in the library and information sector is

U- and E-Service, Science and Technology

U- and E-Service, Science and Technology
  • Author : Tai-hoon Kim,Hojjat Adeli,Jianhua Ma,Wai-chi Fang,Byeong-Ho Kang,Byungjoo Park,Frode Eika Sandnes,Kun Chang Lee
  • Publisher : Springer
  • Release : 03 December 2011
GET THIS BOOKU- and E-Service, Science and Technology

This book constitutes the refereed proceedings of the International Conference, UNESST 2011, held as Part of the Future Generation Information Technology Conference, FGIT 2011, Jeju Island, Korea, in December 2011. The papers presented were carefully reviewed and selected from numerous submissions and focuse on the various aspects of u- and e-service, science and technology.

Integrating Total Quality Management in a Library Setting

Integrating Total Quality Management in a Library Setting
  • Author : Susan Jurow,Susan Barnard
  • Publisher : Routledge
  • Release : 15 April 2013
GET THIS BOOKIntegrating Total Quality Management in a Library Setting

Improve the delivery of library services by implementing total quality management (TQM), a system of continuous improvement employing participative management and centered on the needs of customers. Although TQM was originally designed for and successfully applied in business and manufacturing settings, this groundbreaking volume introduces strategies for translating TQM principles from the profit-based manufacturing sector to the library setting. Integrating Total Quality Management in a Library Setting shows librarians how to improve library services by implementing strategies such as employee

Library Collaborations and Community Partnerships

Library Collaborations and Community Partnerships
  • Author : Vicki Hines-Martin,Fannie M. Cox,Henry R. Cunningham
  • Publisher : Routledge
  • Release : 24 May 2020
GET THIS BOOKLibrary Collaborations and Community Partnerships

Library Collaborations and Community Partnerships illustrates the value of libraries and their resources through an array of alliances to improve health and enhance people's lives. It is unique in its illustration of key principles of collaboration, partner engagement, shared leadership, project development and outcomes measurement, as well as the challenges inherent in collaborations among diverse partners. The book includes collaboration exemplars focused on education, health, information literacy and capacity building for populations that experience access and resource disparities. It highlights

Library and Information Center Management, 9th Edition

Library and Information Center Management, 9th Edition
  • Author : Barbara B. Moran,Claudia J. Morner
  • Publisher : ABC-CLIO
  • Release : 16 November 2017
GET THIS BOOKLibrary and Information Center Management, 9th Edition

This essential, single-volume textbook supplies a comprehensive introduction to library management that addresses all the functions of management, specifically within the ever-evolving modern library environment. • The latest edition of a best-selling core management text—now in its ninth edition—covering all the management functions of libraries and information centers • Supplies new discussion topics, examples of management challenges, and case studies • Provides a global perspective on library management • Contains new discussion topics and case studies and offers supplementary online materials • Includes "

Library as Place

Library as Place
  • Author : Geoffrey T. Freeman,Council on Library and Information Resources
  • Publisher : Council on Library Resources
  • Release : 14 August 2022
GET THIS BOOKLibrary as Place

What is the role of a library when users can obtain information from any location? And what does this role change mean for the creation and design of library space? Six authors an architect, four librarians, and a professor of art history and classics explore these questions this report. The authors challenge the reader to think about new potential for the place we call the library and underscore the growing importance of the library as a place for teaching, learning,