Quality and the Academic Library

Quality and the Academic Library: Reviewing, Assessing and Enhancing Service Provision provides an in-depth review and analysis of quality management and service quality in academic libraries. All aspects of quality are considered in the book, including quality assessment, quality review, and quality enhancement. An overview of quality management and service quality concepts, principles, and methods leads to a detailed consideration of how they have been applied in universities and their libraries. A case study approach is used with different perspectives provided from the different stakeholders involved in the quality processes. All contributors adopt a critical reflection approach, reflecting on the implications, impact, and significance of the activities undertaken and the conclusions that can be drawn for future developments. The book concludes with an overall reflection on quality management and service quality in academic libraries with a final analysis of priorities for the future. Presents a holistic view of the subject, looking at reviews of academic library services, quality assurance and assessment, quality enhancement, and service quality Provides perspectives from authors with different experiences and responsibilities, including those responsible for initiating and managing quality processes in higher education Includes case studies where the authors not only describe the quality processes used, but also seek to review and reflect on their success, limitations, and the impact of their work some time after the event Seeks to be current, comprehensive, and reflective by including the results of surveys/interviews from senior librarians on quality in academic libraries

Produk Detail:

  • Author : Jeremy Atkinson
  • Publisher : Chandos Publishing
  • Pages : 336 pages
  • ISBN : 0081001347
  • Rating : 4/5 from 21 reviews
CLICK HERE TO GET THIS BOOKQuality and the Academic Library

Quality and the Academic Library

Quality and the Academic Library
  • Author : Jeremy Atkinson
  • Publisher : Chandos Publishing
  • Release : 24 February 2016
GET THIS BOOKQuality and the Academic Library

Quality and the Academic Library: Reviewing, Assessing and Enhancing Service Provision provides an in-depth review and analysis of quality management and service quality in academic libraries. All aspects of quality are considered in the book, including quality assessment, quality review, and quality enhancement. An overview of quality management and service quality concepts, principles, and methods leads to a detailed consideration of how they have been applied in universities and their libraries. A case study approach is used with different perspectives

The Academic Library and Its Users

The Academic Library and Its Users
  • Author : Peter Jordan
  • Publisher : Unknown Publisher
  • Release : 15 December 2017
GET THIS BOOKThe Academic Library and Its Users

The many recent changes in higher and further education mean that it is more important than ever to analyse the needs of academic library users, and both promote and provide the service they require. This constructive book, pervaded throughout by the impact of IT on the learning environment, surveys the influences on today's academic library, and explains how to increase user satisfaction through quality management. The author focuses particularly on users' behaviour in the library, the problems they cause or

Service Quality in Academic Libraries

Service Quality in Academic Libraries
  • Author : Peter Hernon,Ellen Altman
  • Publisher : Greenwood Publishing Group
  • Release : 09 May 1996
GET THIS BOOKService Quality in Academic Libraries

Service quality is an issue separate from internal observations of effectiveness and efficiency, and cannot adequately be conveyed by output and performance measures. Considerations of service quality require librarians to regard management and the provision of service from an entirely new perspective- from the viewpoint of the library user, for whom the outcome of a trip to the library has far greater relevance than the institutions' outputs. This book examines service quality, identifies its essential elements (including electronic service delivery),

The Value of Academic Libraries

The Value of Academic Libraries
  • Author : Megan Oakleaf
  • Publisher : Assoc of Cllge & Rsrch Libr
  • Release : 09 May 2021
GET THIS BOOKThe Value of Academic Libraries

This report provides Association of College and Research Libraries (ACRL) leaders and the academic community with a clear view of the current state of the literature on value of libraries within an institutional context, suggestions for immediate "Next Steps" in the demonstration of academic library value, and a "Research Agenda" for articulating academic library value. Its focus is to help librarians understand, based on professional literature, the current answer to the question, "How does the library advance the missions of

Reviewing the Academic Library

Reviewing the Academic Library
  • Author : Eleanor Mitchell,Peggy Seiden
  • Publisher : Association of College & Research Libraries
  • Release : 09 May 2021
GET THIS BOOKReviewing the Academic Library

"At core a practical handbook for the self-study and review process, this publication will ground these activities in an understanding of the changing roles of academic libraries in the higher education and information environment. Beyond its use as a manual for cyclical reviews, this volume will underscore the need for libraries to engage in a continuous process of assessment and to demonstrate clear and concrete evidence of value. From the numerous assessment methodologies and approaches discussed to the chapters that

Reimagining the Academic Library

Reimagining the Academic Library
  • Author : David W. Lewis
  • Publisher : Rowman & Littlefield
  • Release : 04 May 2016
GET THIS BOOKReimagining the Academic Library

Academic libraries are in the midst of significant disruption. Academic librarians and university administrators know they need to change, but are not sure how. Bits and pieces of what needs to happen are clear, but the whole picture is hard to grasp. Reimagining the Academic Library paints a simple straightforward picture of the changes affecting academic libraries and what academic librarians need to do to respond to the changes would help to guide future library practice. The aim is to

Social Media for Communication and Instruction in Academic Libraries

Social Media for Communication and Instruction in Academic Libraries
  • Author : Joe, Jennifer,Knight, Elisabeth
  • Publisher : IGI Global
  • Release : 01 March 2019
GET THIS BOOKSocial Media for Communication and Instruction in Academic Libraries

The subject of the use of social media has renewed interest because of the impact that it had on the last U.S. presidential election and the impact that social media networks will have on subsequent elections. As guides in the information world, it is thus important that librarians be well versed in social media. This has called attention to the relevance and urgency of incorporating social media use into the academic library, both as a marketing tool and as

Academic Library Impact

Academic Library Impact
  • Author : Lynn Silipigni Connaway,William Harvey (Software engineer),Vanessa Kitzie,Stephanie Mikitish
  • Publisher : Unknown Publisher
  • Release : 09 May 2021
GET THIS BOOKAcademic Library Impact

Best practices developed by the profession in capturing and emphasizing academic libraries' contributions to student learning, success, and experience.

Successful Fundraising for the Academic Library

Successful Fundraising for the Academic Library
  • Author : Kathryn Dilworth,Laura Sloop Henzl
  • Publisher : Chandos Publishing
  • Release : 07 October 2016
GET THIS BOOKSuccessful Fundraising for the Academic Library

Successful Fundraising for the Academic Library: Philanthropy in Higher Education covers fundraising, a task that is often grouped into a combination role that may include, for example, the university museum or performance venue, thus diluting the opportunity for successful fundraising. Because the traditional model for higher education fundraising entails the cultivation of alumni from specific departments and colleges, the library is traditionally left out, often becoming a low-performing development area with smaller appropriations for fundraising positions. Most higher education development

Technology, Change and the Academic Library

Technology, Change and the Academic Library
  • Author : Jeremy Atkinson
  • Publisher : Chandos Publishing
  • Release : 28 September 2020
GET THIS BOOKTechnology, Change and the Academic Library

Massive technological change has been impacting universities and university libraries in recent years. Such change has manifested in technological developments impacting all areas of academic library activity, including systems, services, collections, the physical library environment, marketing, and support for university teaching, learning, research, and administration. Many books and papers have examined these changes from a technical perspective. However, there is little substantive reflection on what technological change means, and how best to get out in front of it, for the

Academic Library Research

Academic Library Research
  • Author : Marie L. Radford,Pamela Snelson
  • Publisher : Association of College & Research Libraries
  • Release : 09 May 2021
GET THIS BOOKAcademic Library Research

Advances in information technology, networked systems, and especially the advent of the Web have driven a rapid and vast change in academic libraries. Almost every aspect of library work has been dramatically impacted by the Web which enabled greatly enhanced remote access to collections and services and has prompted innovations such as virtual reference, e-book and e-journal collection development, and digitized archives. Academic Library Research: Perspectives and Current Trends updates traditional topics that have undergone exceptional, and in some cases,

Challenges of Academic Library Management in Developing Countries

Challenges of Academic Library Management in Developing Countries
  • Author : Thanuskodi, S.
  • Publisher : IGI Global
  • Release : 31 May 2013
GET THIS BOOKChallenges of Academic Library Management in Developing Countries

Academic libraries cater to the diverse needs of scholars, scientists, technocrats, researchers, students, and others personally and professionally invested in higher education. Due to advancements in information and communication technologies (ICT), the vision and mission of academic libraries are changing in developing countries. Challenges of Academic Library Management in Developing Countries provides the latest theoretical frameworks and empirical research into academic libraries, investigating concerns such as illiteracy, budgeting, software development, technical training, and others. In particular, this book will be

Customer Service in Academic Libraries

Customer Service in Academic Libraries
  • Author : Stephen Mossop
  • Publisher : Elsevier
  • Release : 06 October 2015
GET THIS BOOKCustomer Service in Academic Libraries

The term 'customer service' is not new to the academic library community. Academic libraries exist to serve the needs of their community, and hence customer service is essential. However, the term can be applied in a variety of ways, from a thin veneer of politeness, to an all-encompassing ethic focussing organisational and individual attention on understanding and meeting the needs of the customer. For customers, the library’s Front Line team is the ‘human face’ of the library. How well