The New Gold Standard 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz Carlton Hotel Company

Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed. The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other, such as: Understanding the ever-evolving needs of customers Empowering employees by treating them with the utmost respect Anticipating customers' unexpressed needs and concerns Developing and conducting an unsurpassed training regimen Sharing engaging stories from the company's employees--from the corporate office and hotels around the globe--Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones and improves them. The New Gold Standard weaves practical how-to advice, proven leadership tools, and the wisdom of experts to help you create and embed superior customer-service principles, processes, and practices in your own organization.

Produk Detail:

  • Author : Joseph A. Michelli
  • Publisher : McGraw Hill Professional
  • Pages : 224 pages
  • ISBN : 0071641637
  • Rating : 2.5/5 from 4 reviews
CLICK HERE TO GET THIS BOOKThe New Gold Standard 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz Carlton Hotel Company

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
  • Author : Joseph A. Michelli
  • Publisher : McGraw Hill Professional
  • Release : 01 July 2008
GET THIS BOOKThe New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed. The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company.

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
  • Author : Joseph Michelli
  • Publisher : Mcgraw-hill
  • Release : 13 June 2008
GET THIS BOOKThe New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed. The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company.

The New Gold Standard

The New Gold Standard
  • Author : Paul Nathan
  • Publisher : John Wiley & Sons
  • Release : 09 May 2011
GET THIS BOOKThe New Gold Standard

The guide to returning to a gold standard All that glitters is gold and gold has never glittered so much as it has in the last decade, reaching staggering new prices in recent years. The definitive modern argument to returning to a gold standard, The New Gold Standard succinctly and clearly explains the nature of sound money, the causes and cures of inflation and deflation, the importance of fiscal responsibility within a sound monetary system, and the reasons for recessions

The Gold Standard

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  • Author : Colin Cowie
  • Publisher : HarperCollins Leadership
  • Release : 07 September 2021
GET THIS BOOKThe Gold Standard

Learn how to cultivate the most incredible customer experiences on earth through this essential guide by Colin Cowie, distinguished purveyor of unforgettable “wow” events for the world’s most demanding clients. If you’re searching for ways to ensure your customers walk away from your company with a smile on their face and a plan to return, you found it. And any business organization can adapt the tools and techniques in this book. Colin Cowie, one of the world’s

The Gold Standard

The Gold Standard
  • Author : Ari Gold
  • Publisher : Hachette UK
  • Release : 12 May 2015
GET THIS BOOKThe Gold Standard

Ari Gold is known for his ruthless approach to deal-making and client relationships that made him one of, if not the, most powerful and sought-after agents in Hollywood until he retired in 2011. In his new book THE GOLD STANDARD, Gold will illuminate, for the first time, his unique, effective and, some would say, outrageous philosophies on running a successful business, client management, employee motivation, keeping a happy home life, and other keys to his many successes. Brash, emphatic, instructive and

The Gold Standard at the Turn of the Twentieth Century

The Gold Standard at the Turn of the Twentieth Century
  • Author : Steven Bryan
  • Publisher : Columbia University Press
  • Release : 31 August 2010
GET THIS BOOKThe Gold Standard at the Turn of the Twentieth Century

By the end of the nineteenth century, the world was ready to adopt the gold standard out of concerns of national power, prestige, and anti-English competition. Yet although the gold standard allowed countries to enact a virtual single world currency, the years before World War I were not a time of unfettered liberal economics and one-world, one-market harmony. Outside of Europe, the gold standard became a tool for nationalists and protectionists primarily interested in growing domestic industry and imperial expansion.

Napoleon Hill's Gold Standard

Napoleon Hill's Gold Standard
  • Author : Napoleon Hill
  • Publisher : Sound Wisdom
  • Release : 18 October 2016
GET THIS BOOKNapoleon Hill's Gold Standard

Napoleon Hill’s Gold Standard is a source of riches that you can take to the bank! Your profit from this book will materialize in the riches you uncover while living your life’s purpose. Knowing what to do is great, but applying what you have learned is the real secret to success. You gain your greatest riches in life when you read, study and take action on what you have learned. By reading this book you are acting on

War and Gold

War and Gold
  • Author : Kwasi Kwarteng
  • Publisher : PublicAffairs
  • Release : 27 May 2014
GET THIS BOOKWar and Gold

The world was wild for gold. After discovering the Americas, and under pressure to defend their vast dominion, the Habsburgs of Spain promoted gold and silver exploration in the New World with ruthless urgency. But, the great influx of wealth brought home by plundering conquistadors couldn't compensate for the Spanish government's extraordinary military spending, which would eventually bankrupt the country multiple times over and lead to the demise of the great empire. Gold became synonymous with financial dependability, and following

The Gold Standard Illusion

The Gold Standard Illusion
  • Author : Kenneth Mouré
  • Publisher : OUP Oxford
  • Release : 02 May 2002
GET THIS BOOKThe Gold Standard Illusion

Economic historians have established a new orthodoxy attributing the onset and severity of the Great Depression to the flawed workings of the international gold standard. This interpretation returns French gold policy to centre stage in understanding the origins of the Depression, its rapid spread, its severity and its duration. The Gold Standard Illusion exploits new archival resources to test how well this gold standard interpretation of the Great Depression is sustained by historical records in France, the country most often

Vascular Malformations

Vascular Malformations
  • Author : B B Lee,Peter Gloviczki,Blei Francine
  • Publisher : CRC Press
  • Release : 19 December 2019
GET THIS BOOKVascular Malformations

This new book on vascular malformations brings together international experts to present advances and discuss controversies in the multidisciplinary management of patients with congenital vascular malformations. Major advances in recent years in medical genetics, and tremendous progress in the fields of imaging and minimally invasive percutaneous interventions have revolutionized both evaluation and management of vascular malformations. The six major parts of this state of the art book ensure that the reader has the most up to date valuable clinical information

England's Cross of Gold

England's Cross of Gold
  • Author : James Ashley Morrison
  • Publisher : Cornell University Press
  • Release : 15 September 2021
GET THIS BOOKEngland's Cross of Gold

In England's Cross of Gold, James Ashley Morrison challenges the conventional view that the UK's ruinous return to gold in 1925 was inevitable. Instead, he offers a new perspective on the struggles among elites in London to define and redefine the gold standard—from the first discussions during the Great War; through the titanic ideological clash between Winston Churchill and John Maynard Keynes; to the final, ill-fated implementation of the "new gold standard." Following World War I, Churchill promised to restore

Lever of Empire

Lever of Empire
  • Author : Mark Metzler
  • Publisher : Univ of California Press
  • Release : 13 March 2006
GET THIS BOOKLever of Empire

This book, the first full account of Japan’s financial history and the Japanese gold standard in the pivotal years before World War II, provides a new perspective on the global political dynamics of the era by placing Japan, rather than Europe, at the center of the story. Focusing on the fall of liberalism in Japan in late 1931 and the global politics of money that were at the center of the crisis, Mark Metzler asks why successive Japanese governments from 1920

The Golden Revolution

The Golden Revolution
  • Author : John Butler
  • Publisher : John Wiley & Sons
  • Release : 13 March 2012
GET THIS BOOKThe Golden Revolution

Why the gold standard is due for a comeback A reserve currency can only function as such if there is a general consensus that it provides a stable store of value. Without this trust, money, no matter what form it takes, will be abandoned—either suddenly in a crisis, or gradually over time—in favor of something else. The Golden Revolution looks at how the world is rapidly moving toward some form of global metallic standard, in which money, at

Gold Standard

Gold Standard
  • Author : Kym Gold
  • Publisher : Skyhorse
  • Release : 01 September 2015
GET THIS BOOKGold Standard

The cofounder of True Religion Brand Jeans, Kym Gold uses her story to serve up a firm dose of life and career lessons that helped her build a multimillion-dollar fashion brand from the ground up. Kym Gold’s mantra, “never settle for a no; always look for a yes,” is what led her to co-create True Religion Brand Jeans, a major retail clothing company that sold for close to a billion dollars in 2013. In Gold Standard, Kym finally gives her